Last Updated: February 1, 2026
Eleven Digital Global Ltd ("we," "us," or "our") is committed to protecting your privacy.
This Privacy Policy explains how we collect, use, disclose, and safeguard your information
when you visit our websites, use our services, or purchase our products.
Information We Collect
Personal Information
We may collect personally identifiable information that you voluntarily provide, including:
- Name and contact information (email address, phone number, mailing address)
- Account credentials (username and password)
- Billing and payment information (credit card numbers, billing address)
- Order history and transaction details
- Communications you send to us (emails, chat messages, support tickets)
Automatically Collected Information
When you access our services, we may automatically collect:
- Device information (browser type, operating system, device type)
- IP address and approximate location
- Usage data (pages visited, time spent, referring URLs)
- Cookies and similar tracking technologies
How We Use Your Information
We use the information we collect to:
- Process and fulfill your orders and transactions
- Create and manage your account
- Provide customer support and respond to inquiries
- Send order confirmations, updates, and shipping notifications
- Send marketing communications (with your consent)
- Improve our products, services, and website
- Detect and prevent fraud and security threats
- Comply with legal obligations
Information Sharing
We may share your information with:
- Service Providers: Third-party vendors who assist us with payment processing,
shipping, email services, and other business operations
- Payment Processors: Stripe, PayPal, and other payment providers to process transactions
- Shipping Partners: Carriers who deliver your physical products
- Legal Requirements: When required by law or to protect our rights
We do not sell your personal information to third parties.
Data Security
We implement appropriate technical and organizational measures to protect your personal
information against unauthorized access, alteration, disclosure, or destruction. These include:
- SSL/TLS encryption for data transmission
- Secure payment processing through PCI-compliant providers
- Regular security assessments and updates
- Access controls and authentication measures
However, no method of transmission over the Internet is 100% secure, and we cannot
guarantee absolute security.
Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience, analyze usage,
and deliver personalized content. You can control cookies through your browser settings.
Types of cookies we use:
- Essential Cookies: Required for website functionality
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to deliver relevant advertisements (with consent)
Your Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your personal information
- Correction: Request correction of inaccurate information
- Deletion: Request deletion of your personal information
- Portability: Request a copy of your data in a portable format
- Opt-Out: Opt out of marketing communications
- Withdraw Consent: Withdraw consent where processing is based on consent
To exercise these rights, please contact us at jiangyongxu1208@gmail.com.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes
outlined in this policy, unless a longer retention period is required by law. This includes:
- Transaction records: Retained for 7 years for tax and legal compliance
- Account information: Retained until you request account deletion
- Marketing preferences: Retained until you unsubscribe or request deletion
International Data Transfers
As we serve customers globally, your information may be transferred to and processed
in countries other than your country of residence. We ensure appropriate safeguards
are in place for such transfers.
Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect
personal information from children under 16. If we become aware that we have collected
such information, we will take steps to delete it.
Third-Party Links
Our website may contain links to third-party sites. We are not responsible for the
privacy practices of these sites. We encourage you to review their privacy policies.
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of significant
changes by posting the new policy on this page and updating the "Last Updated" date.
Your continued use of our services after changes constitutes acceptance of the updated policy.
Contact Us
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: jiangyongxu1208@gmail.com
- Phone: +14153756688
- Contact Form: Contact Page